If you have heard the term “VoIP”, do you know what it means? VoIP is the term used to refer to phone services using IP networks like Internet telephony. A lot of VoIP providers offer the same basic features, such as call forwarding, auto attendant, call transferring, and conferencing but some have more advanced features. Some VoIP service providers like RingCentral offer a bundle of features that would appeal to a large number of customers like call forwarding, auto-attendant assistance, free VoIP minutes for every call, free VoIP calling plans, and more.
One of the most in demand features of VoIP today is virtual phone systems. VoIP solutions allow multiple numbers to be connected to one phone number. Since each number has its own telephone adapter (PAN), users need not purchase more than one VoIP phone system. With virtual phone systems, customers can have multiple numbers connected to a single line. They can switch between the various numbers they want to connect with using the same interface. The beauty of using VoIP features like auto attendant or conference calling is that people need not buy new hardware to accommodate additional lines.
Another advanced feature of VoIP making VoIP phones is call recording.
Many voice over internet protocol service providers also provide call recording features like video conferencing. These features make it possible for businesses to manage and control their business phone numbers while not in the office. This allows them to have remote employee support for all their calls, even if they are traveling.
Ease of use and features like call forwarding and auto attendant make it possible for customers to select and buy a quality VoIP service. Businesses will appreciate the ease at which they can integrate this interface with their existing office phone system. VoIP features like call routing and auto attendant help them streamline operations and reduce operational costs. This helps them boost revenues. This in return benefits the customer who pays for the services and the business as well.
For large organizations like banks or financial institutions, installing an entirely new VoIP system makes good business sense. However, businesses with limited IT staff and resources can opt for an off-the-shelf VoIP solution. These solutions come ready with most of the basic features like call forwarding and call recording. They also come with a host of special features that enable organizations to customize them for their specific needs. Some of the most popular off-the-shelf VoIP office phone systems include Microsoft Live Messenger, Yahoo Messenger, and Skype. Offices that don’t require these features can opt for simple ones like RTC or ICQ.
VoIP calling software also provides the option of integrating it with other applications. It is particularly useful for small businesses that cannot afford to invest in a VoIP phone system. This allows them to leverage the advantages that online calling has to offer. One example is the option of integrating it with accounting software. The software can automatically deduct calls made from customers’ mobile phones and record the information into accounting reports.
Many companies offer off-the-shelf VoIP calling plans at affordable rates.
The most popular among such providers are those offered by AT&T. With these plans, users can enjoy unlimited calling options, talk time, and call recording features for a flat monthly fee. Advanced features like call forwarding, call routing, and call recording make it even more attractive to small businesses.
- Before opting for a VoIP calling service provider, it is important for companies to research on the different options they offer.
- It is important to check on the features they offer, the charges they charge, and the customer support they offer.
- Most importantly, it’s essential to check on the reliability and dependability of the service provider.
- By doing this, one can ensure that his or her business phone numbers will always be answered when needed.